FAQs - Luxuary Bridal Shop In Leicester

Frequently Asked Questions...

How Many Guests Can I Bring?

For your own comfort and that of your stylist, we suggest bringing a maximum of THREE guests. In our years of experience, we feel that too many varying opinions can really confuse a bride as everyone has a different view on the style of gown they prefer.

What Underwear/Shoes Should I Wear?

We would suggest wearing light coloured underwear for trying on wedding gowns or if you wish to wear spanx, please do so. A large percentage of our brides wear these undergarments on their wedding day to make them feel more confident.

Can I Bring Children/Babies?

We are more than happy to see well behaved children here at our boutique, but you do need to be aware that we have lots of breakable items/mirrors, so it may spoil the magic of your bridal appointment experience.

Can I Wear Fake Tan?

Whilst we understand why you may like to wear fake tan, we do ask for you not to wear it whilst trying on our designer dresses. We like to keep all of our dresses in immaculate condition.

When Should I Shop For My Dress?

Most of our brides shop for their bridal gown with us just over 10-12 months before the big day. If you do need any advice please do not hesitate to call us to discuss your timings and we will be happy to work around your dates and if it short notice , we can try our best to help you and possibly sell one of our samples to you.

When Will I Have To Pay For My Bridal Gown?

When you find the bridal gown you love, we require a 50% first payment to secure your order. The remaining balance will be due in 6 weeks after the first payment, we will send a reminder and a link for you to pay the remaining balance. If you do require a Rush cut full payment will be required. For sample dresses, we will require a full and final payment from you. If you have any questions or concerns about the payment process, please do not hesitate to contact our customer service team for assistance.

I’m Losing Weight For My Wedding What Shall I Do?

We understand that many of our brides are on a weight loss journey and we are here to help. If you are expecting to lose weight, we recommend taking your measurements and looking at our size charts to determine which size would be appropriate for your desired weight loss. Our seamstresses can also assist with any alterations needed to ensure the perfect fit for your body.

Can I receive a refund on a sample gown?

At Bradgate Brides, we do not offer refunds on sample gowns. Sample gowns are dresses that have been tried on in-store but have not been ordered or customized for a specific customer. We sell our sample gowns at a discounted price, and they may have minor imperfections from being tried on. Most of our sample gowns are in excellent condition. Please be sure to inspect the gown thoroughly before purchasing. Once you have purchased a sample gown, it is considered final sale and cannot be returned or exchanged. We encourage our customers to take their time and make a thoughtful decision when purchasing a sample gown.

Can I Receive A Refund On Accessories?

Bradgate Brides are unable to offer refunds on accessories, including veils, hairpieces, and jewellery, unless they are found to be faulty. This policy applies to both in-store purchases at our boutique and online orders. We take great care to ensure the quality of products, but in the rare case that you receive a faulty accessory, please contact our customer service team at info@bradgatebrides.com promptly to arrange for a replacement or refund.

Do You Provide Alterations?

Yes, we understand that most brides will require alterations, whether it’s the hem or to create the exact look you desire. To accommodate this, we have partnered with Sew&Seam, an independent business that works on-site. They are experienced in bridal alterations and can provide the necessary adjustments to ensure your dress fits perfectly. If you prefer to use your own seamstress, we can also recommend skilled professionals for your alteration needs. At Bradgate Brides we want to ensure that every bride has the opportunity to have their dream dress altered to perfection.

Our boutique is located in Melton Mowbray, Leicestershire.

Bradgate Brides is dedicated to creating an unforgettable bridal experience with our affordable and stunning gowns and accessories. Let us help make your wedding day a cherished memory!

Walk-ins are always welcome or book an exclusive appointment.

Where do I even start…! My experience at Bradgate Brides was incredible. I visited in November 2024 with my mother, sister and future mother-in-law to find my dream dress. I tried on a few but didn’t get that “wow” feeling until the very last one. I have never felt so beautiful. It wasn’t my size, so I was nervous about how it would look when mine arrived, but Diane was so reassuring. My family were emotional, telling me it was perfect, and I honestly didn’t want to take it off. I did visit another shop just to be sure, but that only confirmed it was my dress. I went back to Diane, who let me take my time trying it on again and gave such helpful, honest advice. She was amazing throughout with quick replies to my many messages, staying after hours so I could come in after work, and just generally being so kind and patient....

My experience at Bradgate Brides was amazing where I received exceptional service when looking for my wedding dress for my wedding in June. I had been to one dress shop before going to Bradgate Brides and didn’t have a great experience so understandably was anxious about my first visit. There was no need to be worried at all, as soon as I walked in and met Diane I was made to feel at ease and comfortable. Diane had called me prior to my appointment to get a feel for what I wanted and even opened the shop when it was closed for us to come in. I was so happy that I found my dream dress here, Diane is amazing at what she does and her knowledge and recommendations are spot on. The whole process was easy and me and my bridal party were made to feel so special. The dress steaming service was also great as I was so worried about doing this and ruining my beautiful dress! I would not hesitate to recommend Bradgate Brides to any future bride.

Diane has a natural talent in this industry and is so passionate about brides having the dress of their dreams. I came to her to help find a dress after a nightmare time as I was going to be over 25 weeks pregnant on my wedding day. I tried so many dresses beforehand and nothing worked. Diane helped me find the perfect dress for my changing body and bump and in such a short time too. I will forever be thankful to her and the shop is gorgeous with so many beautiful dresses too. I just had to buy one of the veils in store too as it was just so stunning! Thank you Diane for everything you did for me and for giving me the chance to have a lovely dress on my wedding day!!